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A new NEF working paper, out today, sets out an alternative to the market that looks beyond top-down control: shifting power away from private companies, towards citizens and frontline staff. These are the people who are most likely to care about securing high quality services, delivered on the basis of fairness and equality. What’s more, when you work in or use services, day in, day out, you get a real sense of what’s working and what needs to change.
